Help Center

Your browser said no when Meegly asked. Allow it and reload:

• Chrome and Edge: click the lock or camera icon at the left of the address bar, set Camera and Microphone to Allow, reload the page.
• Safari on iPhone: tap the “AA” or page icon in the address bar, choose Website Settings, allow Camera and Microphone.
• Safari on Mac: Safari menu, Settings for meegly.tv, allow Camera and Microphone.
• Firefox: click the camera icon in the address bar, clear the blocked permission, reload and choose Allow.
• Android: if the browser has no camera permission at all, open Settings, Apps, your browser, Permissions, and allow Camera and Microphone.

Nothing on this device is offering a camera. Another app may be using it, a laptop camera may be switched off with a key or slider, or the browser may be in a mode that hides devices. Close other video apps, check the physical switch, and reload.

Usually another tab or app has the camera. Close video calls in other tabs, then toggle the camera button at the bottom of the screen off and on.

We are new, and at quiet hours the queue is thin. Stay on the page; we keep looking and you keep your place. Evenings, Indian time, are busiest.

If you have a filter on, it may be the thing holding you back. When that happens we say so and offer to drop it. Dropping a filter only adds people; it never resets your wait.

We hold recent partners apart for a while, but with very few people online the same face can come round again. That is the queue being small, not a bug.

Video travels directly between the two of you. Some networks, especially office or college Wi-Fi, block that. Try mobile data, or a different network. If it works there, the first network is the problem.

A short blip does not end a call: we hold your seat for a few seconds and bring you back. If it does not recover, the call ends and you are billed only for the minutes you actually had.

Your browser’s guard thought the incoming stream was explicit and covered it. You choose: report and skip, or show it if the guard got it wrong. Nothing from that check leaves your device.

Payments usually land within seconds. If yours has not after a few minutes, write to [email protected] with the time, the amount and the email on your account. We check the payment record and credit you.

Write to [email protected] with both times and amounts. Duplicates are refunded to the original payment method.

A call costs one heart per full minute, counted from when you both connected until it ended. Under a minute is free. The bill never takes you below zero. If the numbers still do not add up, tell us the approximate time of the call.

Your Purchases page shows an invoice number for every top-up. Write to [email protected] quoting it.

Pop-ups may be blocked. Allow pop-ups for meegly.tv and try again, or use the browser’s own tab rather than an in-app browser inside another app.

A browser’s hearts move to an account only when that account is first created, together with the 100-heart bonus. Signing in later on another browser leaves that browser’s hearts where they are. This is deliberate; it is what stops heart farming by clearing cookies.

Several different people reported you within a day, or one credible person reported something serious. Bans start at a day and double each time. If you believe it was wrong, write to [email protected]. Every decision is logged and can be reversed.

Write to [email protected] from the email on your account. We acknowledge within 24 hours and delete within 15 days.